Acceptable Use Policy

Reflow Studio Ltd provides Internet hosting Services. By using the Services provided by Reflow Studio Ltd, Customers agree to comply with the Acceptable Use Policies outlined in this agreement and also to indemnify Reflow Studio Ltd against any claims by third parties arising from violation of this Policy.

Reflow Studio Ltd reserves the right to make changes to this Acceptable Use Policy at any time, and any changes will be effective immediately upon posting to Reflow Studio Ltd web site: Reflow Studio Ltd's Customers are responsible for regularly reviewing the Policy. Continued use of the Services following any changes shall constitute acceptance of the changes.

This policy recognises the fundamental fact that no one owns or controls the Internet. Reflow Studio Ltd cannot monitor or control all the activities of our Customers. We do not intend to actively screen, review, censor, edit or take responsibility for the activities or content of our Customers. The Customer, not Reflow Studio Ltd, assume all responsibility relating to their Internet activities including, but not limited to:

  • Aspects of the Customer's business.
  • Content and data provided by or through a Customer for use with the Services.
  • Decisions about Customer's computer and communications systems needed to access the Services.
  • Results obtained from using Reflow Studio Ltd Services.
  • Compliance with all applicable laws and governmental regulations regarding Customer's business or use of the Services.
  • Use of the Reflow Studio Ltd services by Customer's end users.
  • Compliance with this Acceptable Use Policy by the Customer and the Customer's end users.

Activities conducted on the Internet are subject to many of the same laws and regulations applicable to the offline environment. Customers must exercise a high degree of judgement and responsibility with respect to their use of the Services, including the responsibility to comply with this Acceptable Use Policy. Customers will violate this Policy when they or their affiliates engage in any of the following activities:

Network and Other Abuse

Using the Reflow Studio Ltd network or other Reflow Studio Ltd resources in any way that adversely affects other Reflow Studio Ltd Customers is strictly prohibited. This includes but is not limited to:

  • Gaining or attempting to gain unauthorised access to servers or services. Such attempts include "Internet scamming" (tricking other people into releasing their personal information), password robbery, security hole scanning, port scanning, probing, monitoring or testing for system or network vulnerabilities.
  • Introducing viruses, Trojan horses, trap doors, back doors, Easter eggs, worms, time bombs, packet bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
  • Intentionally omitting, deleting, forging or misrepresenting transmission information, including headers, return addressing information and IP addresses. Using IP addresses which were not assigned to them by Reflow Studio Ltd.
  • Maintaining an Open Email Relay/Open Data Relay or allowing any data to be sent through one's server by an unrelated third party, including, but is not limited to, via open email gateways and open proxy servers.


Illegal Content

Accounts may be terminated that include content or which have links to content that:

  • Is unlawful or is considered offensive by the web community. Promotes injury or physical harm against any group or individual.
  • Promotes or teaches illegal activities.
  • Exploits or depicts children in a negative/sexual way.
  • Infringes on copyright, patents, trademarks, trade secrets, or other intellectual property including pirated computer programs, cracker utilities, warez and software serial numbers or registration codes.
  • Violates any law, statute, ordinance or regulation governing the Customer's business or activities, including without limitation the laws and regulations governing export control, unfair competition, false advertising, consumer protection, issuance or sale of securities, trade in firearms, privacy, data transfer and telecommunications.


SPAM or Unsolicited Commercial Email

Reflow Studio Ltd has zero tolerance for the sending of SPAM or Unsolicited Commercial Email (UCE) over our network. Reflow Studio Ltd Customers cannot send UCE and cannot host sites or information advertised in UCE. Customers are also responsible for the actions of their clients and must take all reasonable precautions to secure their servers and sites against SPAM exploits (e.g. open email relays and insecure cgi scripts).

Reflow Studio Ltd does not permit:

  • The sending of bulk emails, defined as the sending of the same email, or emails which are substantially the same, unless recipients have agreed to double-opt in to the mailing list. Proof may be required of the subscription opt-in process. Reflow Studio Ltd does not permit the sending of bulk email to recipients whose details have been obtained from third-party sources.
  • Hosting content on a Reflow Studio Ltd server which is advertised or linked to by a bulk e-mail campaign, even if this campaign is not run from a Reflow Studio Ltd set server.

Violating our UCE or SPAM policy will result in penalties. Upon detection or notification of a violation of our UCE policy, Reflow Studio Ltd will initiate an immediate investigation. During this time, outgoing mail may be suspended from the offending ip address to prevent further violations. If a client is found to be in violation of our UCE policy, Reflow Studio Ltd will impose penalties and/or, at its discretion, restrict or terminate the offending account and the Customer's access to our network. Repeated or serious violations may result in the immediate termination of the account. SPAM is a very serious matter. PLEASE DO NOT SPAM. EDUCATE YOUR STAFF and TAKE ALL PRECAUTIONS against SPAM EXPLOITS.

Reflow Studio Ltd Administrative Login and Management Software

To facilitate website/network/server management, inventory and related activities, all Reflow Studio Ltd systems include a Reflow Studio Ltd administrative account and password and/or a Reflow Studio Ltd daemon. All reasonable precautions are taken by Reflow Studio Ltd to maintain the security of these tools and the privacy of client data. Customers must not tamper, hinder, delete, or in any way change the functioning of these tools. To do so intentionally or otherwise is grounds for the immediate suspension of Customer's hosting account.

Fair Usage of Shared, Burstable Resources

For some shared resources we require that customers do not continuously use an unreasonable excess of those resources (using them in a burstable fashion is, of course, entirely acceptable). Examples of an excess might include continuously & actively using swap on a VM rather than upgrading RAM, running software that uses all available CPU constantly or continuously using many times the base-allocation of unmetered bandwidth. In such circumstances we reserve the right, at our discretion, to request that the client cease such activities or be forcibly upgraded to a more suitable package or, in the case of excess use of unmetered bandwidth, be moved to a metered bandwidth connection.

Account Cancellation

This Acceptable Use Policy (AUP) is not exhaustive. Reflow Studio Ltd has the right to refuse service to anyone at any time WITHOUT WARNING OR PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to a violation of the Acceptable Use Policy as outlined above.